Procore Support
FAQs - General
General FAQs | Buying Procore | Getting Started | Using Procore | Scheduling
Is our project data backed up in case of an emergency?
Yes, data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails, nothing will be lost and the system will not go down. Our uptime is over 99%.
Is Procore reliable, secure, and confidential? Is our data safe? Where is the data hosted?
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We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by Engine Yard, a recognized leader in Ruby-on-Rails hosting. You can read about Engine Yard’s data center by clicking here. We also use Amazon's S3 storage technology to store and serve uploaded files.
Can we install Procore on our own server?
We don't offer installable versions of Procore. We offer Procore only as a hosted solution.
Do you charge extra for phone support?
We provide support at no additional cost via email, chat and telephone for our paying customers. We do not outsource our support overseas or employ low paid, unqualified support staff.
Can you customize Procore for us?
Absolutely. We realize that Procore might not be a perfect fit for your organization, and we offer professional services to customize Procore so that it can work with your company. Please contact us at 1-866-477-6267 to learn more.
Is Procore available in other languages besides English?
At this time the Procore interface is only available in English, but we do have clients who have successfully used third-party, client-based software to translate Procore's screens on the fly into Spanish. Please contact us at 1-866-477-6267 to learn more.