Frequently Asked Questions About Procore Construction Software
General FAQs
Is our project data backed up in case of an emergency?
Is Procore reliable, secure, and confidential? Is our data safe? Where is the data hosted?
Can we install Procore on our own server?
Do you charge extra for phone support?
Can you customize Procore for us?
Is Procore available in other languages besides English?
Buying Procore
Is Procore really free for the first 30-days?
Why do you need my credit card number?
Why was I charged within the first 30 days?
I have a lot of projects to manage—do you offer volume discounts?
Can we pay for multiple months or a year in advance?
Can you bill us and then we'll write you a check?
What if we upgrade, downgrade, or cancel in the middle of a billing cycle?
Getting Started With Procore
I've forgotten my login information. What should I do?
What resources are available to learn more about using Procore?
Using Procore
What are the computer requirements for using Procore?
Why can't I view an attachment to a Procore communication or RFI?
A user says he or she didn't receive my email communication from Procore? What happened?
One of my team members can't see the items in Procore that I need him to. What should I do?
Scheduling With Procore
A scheduled task isn't showing up on my project schedule. What's wrong with my schedule?